Q. Is my personal and credit card information safe?

a. Our website is secured using a Rapid SSL Certificate. This ensues that all information you send to us via the World Wide Web will be encrypted. No credit card information is kept on file.

Q. What taxes are paid?

 a. All Federal tobacco and tube excise taxes are pre-paid and included in our prices. Consumers are responsible for reporting and paying any state/local taxes that may be due. http://www.taxadmin.org/fta/link/ Online and mail order cigarettes (including roll your own cigarette tobacco) and smokeless tobacco sellers are required by the "Jenkins Act" to report their out of state sales. Since Value Tobacco doesn't sell cigarettes (including roll your own cigarette tobacco) and smokeless tobacco, we are not required to do so.

Q. What if one of my items is out of stock?

a. We will email you within 24 hours to advise when we could get your purchase to you and find out what you would like to do.

Q. What are the difference between full flavor and light tubes?

a. There is no difference at all as far as strength, the difference is in the look of your cigarette. Full flavor tubes have brown tips and lights have white tips and all menthol tubes are white tipped. kings full flavor, kings light and kings menthol have 17mm filters. 100mm full flavor, 100mm light and 100mm menthol have 25mm filters.

Q. What do I do if my tobacco gets too dry and crumbles?

Follow the advice from this article

Re-Hydrating Pipe Tobacco

    July 5th, 2009

By Bob Tate

If you store your pipe tobacco properly, it should not dry out. But I am sure that it has happened to us all at one time or another. We open a tin, pouch, or baggie to smoke some tobacco and place it back on the shelf and forget about it being open and it dries out. Don’t throw it away because it can be saved. Pipe tobacco is not like cigars, it can be re-hydrated very easily. In this article, I will talk about some ways to re-hydrate pipe tobacco if it gets too dry to handle.

First let me say that you don’t have to re-hydrate and some people actually prefer their tobacco on the crispy side. There are certain tobaccos that I prefer on the really dry side. However, there are those who say that if the tobacco gets too dry, it loses some of its flavor and needs to be re-hydrated so you can taste the ‘actual’ flavor. It’s all about personal preference.

I suggest that you try it both ways and choose for yourself whether you like it dry or moist. If you don’t like it dry, you can re-hydrate it using one of the following procedures. Pipe tobacco is not delicate like cigars are, so you do not need to slowly re-hydrate it.

1) Use A Humidifier Disc - You can purchase one of the coin humidifier disc from a B&M and wet it with distilled water and put it in with the tobacco in its container.

2) Sponge Method - Get a NEW and UNUSED foam sponge and cut a small square off of it. Dampen the piece of sponge and place it in with the tobacco like a coin humidifier disc.

3) Paper Towel Method - Put the tobacco in a glass bowl and take some clean paper towels and dampen them with distilled water. You can heat the water a little bit to get it warm or place the damp paper towel on a plate and put it in the microwave for a few seconds, as this might help a little with this method. Place the dampened paper towel over the bowl and very loosely cover that with some plastic wrap and let it sit for a few hours. The tobacco will absorb the moisture from the paper towel.

4) Spray It - Lay the tobacco out on a flat surface like a paper plate, cookie sheet, etc. and LIGHTLY spray or ‘spritz’ the tobacco using a CLEAN spray bottle filled with distilled water (DO NOT use a bottle that has previously contained some type of household cleaning agent or chemical. You can buy a new unused bottle at the store. If you smoke cigars you might already have one that you use for ‘spritzing’ your humidifiers). You want to barely dampen the tobacco not soak it. Carefully and gently toss it around a bit and put it back into the storage container and after a day or so it should be re-hydrated.

Remember to always use only distilled water when re-hydrating tobacco.

The proper RH of pipe tobacco is only around 10-14%. Only re-hydrate tobacco if it is dry to the point of being crispy right before it gets to the crumbling into dust stage. If it is already moist and you add extra moisture it can start to mold. Remember that once the tobacco is re-hydrated; remove the humidity device from it so it does not get over humidified.e and you will have no problem.

Q. How do I contact you?

A.  You may contact us via email at: cs@valuetobacco.com

724-550-4021

US Office:

109 West Fayette Street, Suite 1, Uniontown, PA 15401